VIDEO: Homeowner Complains About Firefighters

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Interesting video here.  We have a distraught homeowner who is complaining about response time and time to get water on the fire.

When you are the one waiting for help, it is going to feel like an eternity.  When this video originally went online it got to the point where the department’s fire chief had to issue a statement.  The response was less than 5 minutes.  Also people don’t take into account what happens from their phone call to dispatch, there is lag time there.

Have you ever had a homeowner question your response time?  How did you handle it?